Clarification by CPC, ATM Unit,Bangalore - regarding non activation of POSB debit cards

    It is clarified by the CPC, ATM Unit,Bangalore that if any instant debit card request not processed and showing an error " Card Expired. " in ATM machine. The reason is " Customer name exceeds 21 characters in CIF level. " . Modifying name in CCMM menu will not effect in CIF level and will not processed. Only requests of CCMM menu with name below 21 characters in CIF level will be processed at our end.

       Hence, you have to modify the name in CIF level. Then send a mail to " postatm@indiapost.gov.in " as below:

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Sir/Madam,

                            Instant ATM request not processed at your end and the error showing as "card expired" in ATM machine. Now the customer name modified as below 21 characters in CIF level for the CIF: <cif_id>. Hence, Please process the request.

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